Vacancy - Customer Administrator / Frontdesk

Vacancy - Customer Administrator / Frontdesk

If you are a professional individual and are organised and outgoing this job is for you!

Do you have what it takes to join a dynamic team of professional I.T. repairers and translate the technical jargon effectively to our esteemed clients? 

At Atom, we are committed to employ the best people on the island. It is through our workforce that the company continues to grow year by year whilst providing an attractive work package enabling its employees to further their careers.


 

   
Position: Customer Administrator / Frontdesk

 

Your job will be to administer and help the customer care team furnish quotes to clients, follow up on the clients request their work, be courteous, efficient and patient, as well as deal with telephone support/pricing requests. 

You are also expected to deal directly with clients from time to time and solve any issues the customer may have in an efficient and customer-oriented manner.

What is expected from the applicant: -

  • Be fluent in Maltese and English, both in written and spoken form.
  • Be a team player and ready to work in a fast paced environment.
  • Present yourself in a friendly, outgoing manner, be open to feedback, be patient and have an outstanding customer service understanding.
  • Be knowledgeable in I.T. Components and/or repairs that can be carried out (this will include tablets, laptops, smartphones etc) and be ready to learn.
  • Be organised and pro-active
  • At least 2 years experience dealing with clients in a similar position.

What will help you: -

  • Past experience in a secretarial, administrative or customer focused position.
  • Customer care certification.
  • Past experience in a technical post (via telephone, in direct contact with clients or hands on)

We are prepared to offer the right candidate an attractive remuneration package in line with the applicants experience and knowledge.

Working hours will be as follows:

0830 - 1900Hrs - Monday to Friday (with a day off per week and a daily 30min break)

0900 - 1300Hrs - Saturday

(44 hour working week)

Please note these times may change. This will be discussed at the time of interview.

If you are interested in this post, please email your CV to the attention of the General Manager on vacancy@atomonline.com 

All applications will be kept confidential and are only accepted via email.

Published: 08 November 2017

Atom repairs IT

We repair IT. That is what we do. We are a company focused on repairs, upgrades and refurbishment of all kinds of Information Technology devices: smartphones, tablets, laptops and desktop computers.

Our know-how and expertise comes from years of experience in repairing Apple, Samsung, Nokia, LG, Sony and Android devices. We even handle component level repairs and carry out liquid damage treatment and data recovery procedures.

We do not sell computers, phones or tablets so we will not try to sell you a new product if your device can be repaired and refurbished. We have your best interest at heart and our technicians are qualified and experienced to offer you their expert advice and the highest standard of service and repairs. When you repair your device at Atom, we restore your device to its original standard.

Computer repairers, IT mechanics, call us what you will. At Atom - we repair IT.
 
Atom® is an Internationally Recognised Dell™ Registered Partner, Microsoft™ Partner, GFI Partner and Vipre Authorised Reseller.